The player from Poland deposited 100 PLN at Spin City casino, but the funds did not appear in their casino account. Despite assurances from customer service that the deposit would be refunded, the player had not received the money. Eventually, the player confirmed that the money had been returned to his account. The complaint was marked as resolved by us.
SpinCity Casino - Player’s deposit is missing.
Amount: 100 zł
SpinCity Casino
Safety Index:Above averageSafety Index
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7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Hello, On Sunday, June 30th, I made a deposit of 100 PLN using my credit card at Spin City casino. Although the bank confirmed the transaction, the money did not appear in my casino account. The casino's customer service claims that the deposit was unsuccessful and that the funds will be returned to my account, but I have yet to receive them. Please assist me in clarifying and resolving this matter.
Automatic translation:
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5 months ago
Dear Wysocki123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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5 months ago
Translation
The money was returned to my account, but I will not make any more deposits at this casino. Regards
Automatic translation:
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5 months ago
Dear Wysocki123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
