SpinCity Casino - Player’s complaining about withdrawal issues.

Last Sunday, I won 15,000. According to their rules, they make 1 withdrawal within 2 working days, not counting the day the application was created. I waited 7 working days and they made me only one payment of 5000. That's about $ 70. In the rules of the casino there is no information anywhere that such small limits on withdrawal. To my messages, the casino responds that they have a lot of players and their financial department can not cope with payments) it seems to me that such a casino is not worthy of being present on your forum, given the fact that according to my last complaint here, they did not even respond to you.

Dear Kadrus2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. On some rare occasions casinos can divide withdrawal into installments, and, as long as the player is being paid out there usually isn’t much more we could do.

Have you ever made a successful withdrawal of a larger amount?

Additionally, if there is any other relevant communication between you and the casino (except the attached screenshots), please forward it to kristina.s@casino.guru, or post it here.

Thank you very much for your reply.

Best regards,

Kristina

They're just stalling for time, waiting for me to gamble away my money. There are no such limits on withdrawal amounts in their rules, and there are no such limits on payouts in the review of your site. I don't have any more contact with them because they always come up with excuses. I think if you have them you should have contact with them

Thank you very much Kadrus2002 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

At the moment, they have not made any more payments

Hello, Yakov. Please keep the amount required for withdrawal on your balance. 

Our finance department does everything possible to withdraw winnings to players as quickly as possible



17:07: 02CADRUS

Well, how is it our turn to move forward

??



17: 07:36DOMINIKA

Hello, checking the information for you, a few minutes, please

Your application is being processed

Withdrawal deadlines may increase in the context of an increased load on the finance department



17: 10:44CADRUS

You've been writing this to me for the 4th working day

How much longer will you delay the payment?



17: 11: 45DOMINIKA

All requests are processed manually, the withdrawal time may increase in conditions of increased load on the finance department



17: 11: 53CADRUS

I want to hear a specific withdrawal deadline and wait I'm already tired of listening to your stories about the growth of players and the loading of the fin department



17: 12: 38DOMINIKA

Unfortunately we can't influence the timing of withdrawal



17: 13: 10CADRUS

Good excellent service you have the quality of your work is simply off the scale

Money is not withdrawn. Already 4 working days write expect. Do you have any contact with them? Did you write to them about this situation?

Yakov, but the rules contain information that the term can be extended, you can read them. We do everything manually for your safety

Dominica

2021-03-09 14:16:56

Yakov, but the rules contain information that the term can be extended, you can read them. We do everything manually for your safety

kadrus

2021-03-09 15:22:52

The deadline can be extended by 3 working days and 2 processing days.

kadrus

2021-03-09 15:23:14

This turns out to be a week write then that you have a withdrawal of 5000 rubles per week

It's almost half 7 and the financial department will work for half an hour you still won't let me withdraw today, do I understand correctly?

Michael

2021-03-09 15:23:56

Yakov, all withdrawal deadlines are due to the desire to protect the user. Processing is done manually and so far this is the safest way to output. That is why such withdrawal deadlines were spelled out in the rules. Of course, we strive to accelerate this process. And as soon as there is a way to output automatically and safely, we will definitely implement it at home

Michael

2021-03-09 15:24:34

I understand your mood, we hope you will get your winnings soon

kadrus

2021-03-09 15:24:41

All casinos I withdraw automatically and without any problems what kind of nonsense do you write

Hello Kadrus2002!

From now on, I will be taking care of your complaint. I would like to ask SpinCity Casino to join this conversation in order to resolve the issue.

For a very long time, you have joined all the other forums to contact the casino within one or two days. They paid another 5,000 rubles but with such payments it turns out that they withdraw 170 dollars for 2-3 working weeks this is a little strange and not as it is written in your review on the forum about this casino. I still have 5 thousand left on my balance and I'm still waiting for the last withdrawal. Don't close the complaint yet

Hello Kadrus2002!

Thank you for keeping us up to date with the situation. I will patiently wait if there are more good news like this!

Nothing else was ever withdrawn they promised to withdraw it on Friday that is yesterday but they again had some problems probably there is no money for payments. Since feb 28, I have only been paid $ 120. Did you write them a letter about this complaint?

Other factors

Low withdrawal limit: 500,000 руб / month

Here is the text from your review you made a little mistake they output a maximum of 30,000 per month. It's a little funny to read about 500,000 and it's not true

Hello! Thank you for contacting SpinCity Support! I'll answer all your questions in a few minutes.

kadrus

2021-03-15 07:08:39

What's the long wait for the conclusion?

Egor

2021-03-15 07:09:15

Jacob, on our part we try to process all applications for withdrawal as soon as possible

Egor

2021-03-15 07:14:17

Can you tell me, can I do something else to help you?

Egor

2021-03-15 07:17:05

Thank you for contacting support. We are always happy to help. If you need help, please contact us again. I also want to recommend you to leave at least a few emails from our gaming club on your email for quick access to the current link. Don't forget about our iOs app, which you can install by clicking on the "Download app" banner or on the link at the bottom of the site.

They still don't pay the remaining 5,000 rubles

We brought out the last 5k. In general, it took 17 days to withdraw 15,000 rubles. A disgrace. Close the complaint

It's only about 200 dollars

Hello Kadrus2002!

Thank you with providing us with these good news.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.