The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player experienced an initial failure in withdrawing his winnings, but after reapplying, the issue was resolved smoothly. Technical support cited technical problems as the cause. The player ultimately received his money, and the complaint was marked as resolved.
SpinCity Casino - Player claims that payment has been delayed.
Amount: 1,300 zł
SpinCity Casino
Safety Index:Above averageSafety Index
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7.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Dear Sir/Madam, I'm writing to seek assistance regarding the withdrawal of my funds from the casino. I have completed the account verification process, yet my withdrawal remains in the ""in process"" status. Customer service explains that this can take anywhere from 1 to 5 days, however, it's been over a week and there is no change.
I kindly request your intervention as this delay is not only inconvenient but also raises concerns about the casino's integrity. I am hopeful for a prompt assistance and a swift withdrawal of my funds.
Automatic translation:
Public
Public
6 months ago
Dear StanislawJaworski777,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
6 months ago
Translation
My first attempt to withdraw money was unsuccessful, but after reapplying everything went smoothly.
Technical support mentioned some technical problems. I think it's worth informing customers about such things right away. Although I ultimately received my money, the unpleasant experience remains.
Automatic translation:
Public
Public
6 months ago
Dear StanislawJaworski777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
