Dear Baddy86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Sure, here is a revised version of the text:
"Please specify where you found the bonus code MEGASPINCH. Did you receive a promotional email from the casino, or did you find it on a third-party website?
I understand your dissatisfaction with not receiving free spins immediately. However, free spins often come with specific conditions, and sometimes they are credited only after some time and in batches over several consecutive days. Although this may be unpleasant for some players, it is not something for which we generally penalize casinos.
Regarding the refund of your deposit, have you played anything with your deposited money?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Baddy86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Sure, here is a revised version of the text:
"Please specify where you found the bonus code MEGASPINCH. Did you receive a promotional email from the casino, or did you find it on a third-party website?
I understand your dissatisfaction with not receiving free spins immediately. However, free spins often come with specific conditions, and sometimes they are credited only after some time and in batches over several consecutive days. Although this may be unpleasant for some players, it is not something for which we generally penalize casinos.
Regarding the refund of your deposit, have you played anything with your deposited money?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Edited by a Casino Guru admin