The player from Germany had signed up with a promo code and received a 125% bonus but did not receive the promised 125 free spins. After making an inquiry, he was informed that he would receive them the next day. He felt frustrated, demanded a refund of his 30 euro deposit, and planned to write a public review due to the unclear bonus conditions. The complaint was rejected due to the player's lack of response to the team's inquiries, which prevented further investigation.
Spinch Casino - Player did not receive promised bonus spins.
Amount: €30
Spinch Casino
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8.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Hello! I signed up today with the promo code (MEGASPINCH), which indicated that I would receive 125% and 125 free spins. I received the 125%, but not the free spins. After asking about it, I was told I would get them the next day—what kind of trickery is this? This feels like a complete scam. I then asked if I could read the bonus conditions, but you don't even have them available! Where are we headed if you issue the spins whenever you want? I will write a public review to warn others to stay away from you. I also demand a refund of my deposited 30 euros. We players follow your rules, and you should adhere to your commitments just as well. This is no joke; I will enforce my rights, and once that's done, I won't be a customer of yours anymore. I am truly fed up with this nonsense and your deceitful practices here.
Automatic translation:
Public
Public
3 months ago
Dear Baddy86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Sure, here is a revised version of the text:
"Please specify where you found the bonus code MEGASPINCH. Did you receive a promotional email from the casino, or did you find it on a third-party website?
I understand your dissatisfaction with not receiving free spins immediately. However, free spins often come with specific conditions, and sometimes they are credited only after some time and in batches over several consecutive days. Although this may be unpleasant for some players, it is not something for which we generally penalize casinos.
Regarding the refund of your deposit, have you played anything with your deposited money?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
