HomeComplaintsSpinBounty Casino - Player's withdrawal from the casino seems lost.

SpinBounty Casino - Player's withdrawal from the casino seems lost.

Amount: 9 R$

SpinBounty Casino
Safety Index:Very low
Submitted: 28 Apr 2023 | Case closed : 15 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is experiencing difficulties in receiving a withdrawal from the casino. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

Hello, I won a total of 50 free spins at the casino, I needed to make a deposit to release the amount of 30,000BRL won in the spins. I requested the withdrawal of these amounts in 3 withdrawals of 10,000BRL as it was the maximum amount on the platform.


The casino paid me two withdrawals of 10,000BRL and informs that it has sent all the money, but the last withdrawal of 10,000BRL is missing. The amount has already been negative from my balance on the platform and the money has not been sent to my account. 16 days have passed and they claim to have sent it, but they do not send me proof of shipment.

Automatic translation:
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1 year ago

Dear Juuhvas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you contacted your bank regarding the issue?
  • Did the casino investigate the issue in more detail?
  • Is the disputed amount ten BRL or ten thousand BRL?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear Juuhvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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