SpinBounty Casino - Player's winnings were confiscated.

Bom, eu ganhei 250 com rodadas grátis e me deram 12 de barra pra concluir e só assim eu poderia sacar porém eu fui ganhando mais dinheiro com os jogos e não final eu concluir a barra. Fiquei com o valor de 4430 e fiz um depósito de 20,00 pra juntar ao valor do meu bônus ( que eu poderia retirar) logo após eu tive que apostar 3 vezes os 20 que ai sim eu poderia retirar meu dinheiro, fiz tudo certinho e mesmo assim alagaram que eu descumprir uma regra que nela dizia que eu não poderia apostar mais de 9 reais e nem apostar em cassino de jogos esportivos e o máximo que eu apostei foi 7 no jogos padrão do próprio cassino e mesmo assim falaram que eu fiz isso de errado, retirarão todo meu dinheiro e me deixaram só com 20 reais e eu fui contatar o suporte e parecia que eu estava falando com um robô porque ele não serve pra nada além de mandar as mesma mensagem e fazer você desistir. Enfim… quero meu dinhero que eu conseguir. Tenho as prints do valor que eu tinha na conta antes deles tirarem e as conversas com os atenderes

Dear 99999lorena ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position regarding the maximum bet rules is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

If you feel like you have been accused mistakenly, please forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Could you please send me the game history of your gameplay while the bonus was in play? If you can't find it in your account, please request it from casino support.

Could you please advise if there were any warnings from the casino displayed to you during the time you played with the bonus?

Looking forward to hearing from you.

Dear 99999lorena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.