SpinBetter Casino - Player believes that their withdrawal has been delayed.

The payment was accepted but not sent. This is an error that has happened to me before. I waited 3 days for a solution and all I heard was "sorry" and then the funds were returned to the game account. now it's the same. I have been waiting for a response for 24 hours and they keep telling me to wait for the matter to be resolved. The money is hanging and I have to wait a few days until they kindly transfer it back to my game account so that I can make another payment. contacting support is almost impossible. You have to wait a few days for an answer!

Dear MarlenaK,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

my account has been verified for several years. I would wait for the money if the casino sent it at all. the money is "hanging" and it is a system error. this problem has already happened to me. the case is exactly the same. I feel aggrieved by the disrespectful attitude of the support and the waiting time for help. I know exactly what the final outcome of this case will be.

Dear MarlenaK,

Have you received your withdrawal from the casino yet?

Dear MarlenaK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.