The player from British Columbia had been unable to withdraw $5000 due to verification issues and another withdrawal of $10,000 was rejected because of a bonus issue. We had asked for more details to understand how the bonus influenced the withdrawal but the player did not respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.
SpinAway Casino - Player's withdrawals are rejected due to verification and bonus issues.
Amount: Can$10,000
SpinAway Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
SpinAway Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
I tried to withdrawl money 5000 at the time wasnt able due to verification
Then i attempted to withdrawl a total of 10k and was rejected because of bonus.
Public
Public
8 months ago
Dear robertcote18,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? How did the bonus influence your withdrawal?
I will be waiting for your reply patiently.
Best regards,
Kristina
