SpinAway Casino - Player's withdrawals are rejected due to verification and bonus issues.

Amount: Can$10,000

SpinAway Casino

Safety Index:Above average Submitted: 28 Feb 2024 | Case closed : 14 Mar 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from British Columbia had been unable to withdraw $5000 due to verification issues and another withdrawal of $10,000 was rejected because of a bonus issue. We had asked for more details to understand how the bonus influenced the withdrawal but the player did not respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

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robertcote18

Visitor

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2 months ago

I tried to withdrawl money 5000 at the time wasnt able due to verification

Then i attempted to withdrawl a total of 10k and was rejected because of bonus.

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Kristina

Deputy Complaints Team Lead

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2 months ago

Dear robertcote18,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? How did the bonus influence your withdrawal?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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2 months ago

Dear robertcote18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.