SpinAway Casino Review

The player from British Columbia had been unable to withdraw $5000 due to verification issues and another withdrawal of $10,000 was rejected because of a bonus issue. We had asked for more details to understand how the bonus influenced the withdrawal but the player did not respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from South Africa had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The player's issue was with the casino's payment method, as his winnings had been transferred to a crypto wallet, which he hadn't been informed of beforehand. He had expected the funds to be transferred to his bank account as usual. The Complaints Team had clarified that they couldn't mediate issues between players and payment providers. They also explained that the variety and accessibility of payment methods were influenced by several factors, not exclusively managed by the casino. As such, the complaint was closed as the team couldn't assist further in this instance.

The player from Canada had complained about the game design of 9 Pots of Gold where Max Bet was located beside re-spin, leading to an unanticipated bet of $720. Consequently, the casino had confiscated the player's balance due to terms of service. He had expressed frustration over the lack of software that blocked bet size in accordance with the casino's terms of service. However, we had explained that the maximum bet rule was an industry standard and we did not penalize casinos for having it. Despite his dissatisfaction, the complaint was rejected due to adherence to industry standards.

The player ''CEDEZLADY'' complained about account closure due to a missclick. She was playing online pokies and decided to try out 100 free spins bonus. However, the free spins didn't load after several attempts, so she tried to cancel the bonus and accidentally pressed "forfeit" bonus. This action had as consequence to took all the player's credit. She contacted the live chat and explained the situation but she was told that this action couldn't be reversed and that her account was closed for treats. Later, the player got an email from customer support saying they would return funds back to her account but she said that weeks later, her account was still closed and she didn't get any reply. The final issue of this complaint is unknown.

The player ''DAKSHESHPATEL6'' complained about verification issues after he'd made a successful withdrawal one month ago. Now, he made several deposits using the same payment method and submitted relevant bank statement from November 2022 but the casino said that they were not able to accept it as same payment method and declined the withdrawal request. The casino didn't respond to this ongoing complaint.

The player from Germany played with a bonus, and the casino probably confiscated her winnings due to placing bets higher than allowed. We were forced to reject the complaint because this happened almost 2 years ago and the player couldn't provide any other information that would help us support her in this case.

The player from Canada has been experiencing difficulties withdrawing her funds. Subsequently, all the funds were played and lost. After a closer examination, we ended up rejecting this complaint as unjustified.