The player from Hesse had fulfilled the wagering requirements and initiated a withdrawal of 320 euros. Despite completing the verification process, the transfer had not been completed, and live chat representatives continued to provide false assurances. The issue was resolved after the player confirmed that the payment was received. The complaint was then marked as 'resolved' in the system.
Spinaro Casino - Player’s withdrawal has been delayed.
Amount: €320
Spinaro Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
4 weeks ago
Translation
I used a deposit bonus, completed the wagering requirements, and cashed out 320 euros. After a somewhat complicated verification process, the casino told me that my money would be transferred within 72 hours. When this didn’t happen, I contacted live chat. They said the transfer should have been completed by yesterday at the latest, but it still hasn’t been done. See screenshot. I’ve been lied to every time. Please help.
Automatic translation:
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4 weeks ago
Hello wennertom,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinaro Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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4 weeks ago
Translation
Hello. The casino itself says it will take a maximum of 72 hours for the payout to arrive. That is long gone. I have been verified for 5 days. I have contact every day. They always say the money will arrive today at the latest. But it is all lies. I can cancel it internally. After 6 days
Automatic translation:
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3 weeks ago
Hello wennertom,
The 14 days are recommended by us and we do not intervene if a withdrawal is still within this time frame. Please let us know once it would take longer.
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3 weeks ago
Dear wennertom,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
