Spinaro Casino - Player’s withdrawal has been delayed.

I used a deposit bonus, completed the wagering requirements, and cashed out 320 euros. After a somewhat complicated verification process, the casino told me that my money would be transferred within 72 hours. When this didn’t happen, I contacted live chat. They said the transfer should have been completed by yesterday at the latest, but it still hasn’t been done. See screenshot. I’ve been lied to every time. Please help.

Hello wennertom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinaro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello. The casino itself says it will take a maximum of 72 hours for the payout to arrive. That is long gone. I have been verified for 5 days. I have contact every day. They always say the money will arrive today at the latest. But it is all lies. I can cancel it internally. After 6 days

Hello wennertom,

The 14 days are recommended by us and we do not intervene if a withdrawal is still within this time frame. Please let us know once it would take longer.

Have paid thanks

Dear wennertom,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru