Spinarium Casino - Player’s account has been closed.

Hello, on 27.2.2025 at 18:32 I won $ 14,451 at the casino spinarium.com. I continued the game and got to the amount of $ 18,000. At this point I wanted to pay the money, but the support told me I had to be verified by KYC. I sent documents and everything was fine. Support wrote that verification takes 3 working days. During the verification I played and the account was $ 15,000. Today I turned on Casino and wanted to try to withdraw the money again, but I got a ban, can you please help me?

Dear Maskot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristino, I played most often games from the pragmatic games provider, push gaming and no limit City. Unfortunately, I do not know the answer to the second question - I wait 11 days to verify, 4x I wrote to support why it takes a long verification, the answer was "waiting for the risk manager". Yesterday I was a casino for checking and I saw a ban. Last question: I had no active bonus. Thank you very much for your help

Thank you very much for your reply, Maskot. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Today, Streamer from the Czech Republic ended cooperation from Spinarium.com because it does not pay the winnings to players.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Household 100% not. But they play casino when I'm on the road on public Wi-Fi networks.