Spinarium Casino - Player's account has been closed with a long ban.

In August I played slots on Spinarium casino, everything was fine deposit worked , games worked atc. But then I won something about 18000 dollars, which was nice, so I immediately started doing KYC with help of people from Spinarium, they were talkative, helpful atc. But when I finished my KYC and started withdrawing my money the banned me for no reason and the ban is set to end in 2032 ... On my account they deleted every messages that we made and I'm still banned.

Dear Mcrakvar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you create your account and when was it closed?
• Did you receive any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for the quick reply, I opened the account this year, I would say at the beginning of June, maybe even earlier, but I don't know exactly. The account was suspended I think on 22/08/2024 and sometime at the end of September the status of the ban changed from temporary to ban until 2032. I still had the registration bonus on at the casino, I think but I don't know for sure anymore, the account has been blocked for quite a long time so there are more things I don't remember. I don't have many conversations because I didn't expect them to delete my previous conversations, I've already sent everything I have.

Best regards, Mcrakvar

Thank you very much, Mcrakvar, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks for help Kristina ...

Hello Mcrakvar,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Spinarium Casino to join the conversation.

Dear Spinarium Casino,  

I would appreciate it if you could share any details regarding the ban on the player's account. If this action was taken due to any violations of your policies, I kindly request that you send any relevant information and supporting evidence to my email at michal.k@csino.guru. Thank you for your attention to this matter.