A player from Finland, struggling with gambling addiction, requests to permanently close her casino account. The casino doesn't provide a straightforward account closure option and only offers a temporary closure or filling out a form, which the player doesn't want to do. The complaint was resolved as the player's account got closed.
Spinarium Casino - Casino refuses to close player's account.
Amount: ??
Spinarium Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Hello. This casino refuses to close my account that I have asked due my gambling addiction. They only give me option to close account for some time or then I would fill up some form, which I dont want to do. I just want to close my account, simple as that. I have never seen a casino that wouldnt do it if it is asked.
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7 months ago
Hello Mag7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinarium Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for the self-exclusion for the first time? Could you also forward the exact same request to nikolas.b@casino.guru together with the casino's respond? Why didn't you fill out the form the casino forwarded to you? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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7 months ago
Why would i need to fill up any kind of form just to be able to close my account? I have an addiction and I just want to close my account permanently. Simple as that. I have done it with hundreds of casinos, never had have any issues with this.
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6 months ago
Dear Mag7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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