The player from Greece had requested two cash withdrawals of 500 euros on the 19th and 20th of June. Despite multiple messages and reassurances of delays, the funds had not been deposited into her account. We had advised her to wait for the withdrawals to be processed. The player later confirmed that both withdrawals had been received. The issue was resolved successfully.
Spinanga Casino - Player’s withdrawals have been delayed.
Amount: €1,000
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Spinanga Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello, I requested two cash withdrawals of 500 euros on the 19th and 20th of June. I have repeatedly sent messages, and they keep telling me that there is a delay in processing and that the money will be deposited into my account, but still nothing!! Thank you.
Automatic translation:
Public
Public
5 months ago
Hello Aek196921,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Good morning my account has been verified because I have won money again up to 75 euros the winnings are with real money deposit 25 euros my withdrawal says processing since 19/6 I have sent more than 20 messages the last one today and they reply that it is delayed due to many requests not to worry about my withdrawal and that they know that the 3 working days have passed and they will report it to the financial department after repeated messages from me they all told me that it is being processed.. Thank you
Automatic translation:
Public
Public
5 months ago
Translation
Hello, the first withdrawal just came in, now I'm waiting for the second one, thank you
Automatic translation:
Public
Public
5 months ago
Dear Aek196921,
Glad to hear that. Please let me know as soon as the remaining withdrawals arrive.
Public
Public
5 months ago
Translation
Good morning, your second withdrawal has arrived and all is well!! Thank you for your service
Automatic translation:
Public
Public
5 months ago
Dear Aek196921,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
