The player from Spain had three pending withdrawals that exceeded the stated three business day processing time. The casino had not provided solutions, only generic responses. The player had expressed dissatisfaction with the casino's customer service, describing their responses as generic and robotic. Eventually, the player decided to close his account with the casino due to the unresolved issues. Following this, we marked the complaint as resolved in our system.
Spinanga Casino - Player's withdrawals are delayed at the casino.
Amount: €704
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I have 3 pending withdrawals, one from last Tuesday, another from last Wednesday...more than the 3 business days they state have already passed...they only respond with copy and paste replies and without providing solutions. Like many users of this casino, I am tired of their excuses and lies.
Automatic translation:
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1 month ago
Hello Nole77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
No verification required. The chat does not provide a solution, only there is delay and patience. They seem like robots because they always reply with copy and paste messages. The truth is that I distrust them a lot and I fear that they will not pay.
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1 month ago
Translation
Thanks for waiting! Please note that withdrawal requests are processed by the finance department within 3 business days (Monday to Friday). You will be notified by email as soon as your withdrawal has been processed.
Do you have any other questions I can help you with?
They always answer that...
The same things don't always fail
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1 month ago
Translation
The truth is that we are working to resolve your withdrawal request and it is at the top of our priority list.Show original
Unfortunately we do not know exactly when it will be resolved.Show original
We apologize for the inconvenience caused.
They are the kings of excuses...
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1 month ago
Translation
Solved. You can close the case. I closed the account there. It is the worst casino you can play in.
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1 month ago
Dear Nole77,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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