The player from Greece had made three withdrawal requests on consecutive days in November, but 15-17 days later, he had not received any response or his funds. He expressed dissatisfaction and concern about the situation. The Complaints Team had reached out for additional information and extended the response time; however, the player did not reply to the inquiries. As a result, the complaint was rejected due to lack of further communication from the player.
Spinanga Casino - Player's withdrawals are delayed.
Amount: €1,500
Spinanga Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Good evening! I have made three withdrawals from this company on the 1st, 2nd, and 3rd of November 2024 (one per day), and even today, 15-16-17 days later, I have not received any response or my money! I am very dissatisfied and worried about whether I will get my money!
Automatic translation:
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1 month ago
Dear konstantinosnefros,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
It was the first time I played with this company and the first withdrawals I requested.
In other corresponding companies I have made deposits and withdrawals in exactly the same way (bank card) and they have been completed normally.
I haven't been asked for any ID yet, but also according to the company's terms and conditions it's still not needed based on the money I've played/won.
I won the money without activating any bonus.
Thanks!
Automatic translation:
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1 month ago
Thank you for your reply, konstantinosnefros. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, if there is any relevant communication between you and the casino, please send it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
