The player from Greece has made three withdrawal requests on consecutive days in November, but 15-17 days later, he has not received any response or his funds. He expresses dissatisfaction and concern about the situation.
Spinanga Casino - Player's withdrawals are delayed.
Amount: €1,500
Spinanga Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 17m 56s
Case summary
2 hours ago
Public
Public
15 hours ago
Translation
Good evening! I have made three withdrawals from this company on the 1st, 2nd, and 3rd of November 2024 (one per day), and even today, 15-16-17 days later, I have not received any response or my money! I am very dissatisfied and worried about whether I will get my money!
Automatic translation:
Public
Public
4 hours ago
Dear konstantinosnefros,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 hours ago
Translation
It was the first time I played with this company and the first withdrawals I requested.
In other corresponding companies I have made deposits and withdrawals in exactly the same way (bank card) and they have been completed normally.
I haven't been asked for any ID yet, but also according to the company's terms and conditions it's still not needed based on the money I've played/won.
I won the money without activating any bonus.
Thanks!
Automatic translation:
Casino Guru is examining the case
