The player from Greece had two pending withdrawals of 250€ each at Spinanga casino that had not been credited after two weeks. Despite daily emails, the casino only responded with apologies for the delay. After the player's complaint was addressed, the issue was resolved, and the player confirmed that the funds had been received. The complaint had been marked as 'resolved' in the system.
Spinanga Casino - Player's withdrawals are delayed.
Amount: €500
Spinanga Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Spinanga Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello. For the past two weeks, I have two withdrawals of 250€ each at Spinanga casino, and they haven't credited the money to my account. I email them every day asking for my money, and they tell me they are sorry for the delay and that the money will be credited to my account soon.
Automatic translation:
Public
Public
1 month ago
Dear kwstas78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
Hello. I have never made a withdrawal from this casino before. I have not done KYC verification. I ask them if they need anything to verify or if there is a problem with my account and they tell me everything is fine. Thanks.
Automatic translation:
Public
Public
1 month ago
Thank you for your reply, kwstas78. Could you please advise us on the current status of your withdrawal request? Is it still being reviewed? If possible, please post a screenshot of your withdrawal history here in this thread.
Sensitive attachment
Sensitive attachment
1 month ago
Translation
It is still under consideration.
Automatic translation:
Public
Public
1 month ago
Thank you very much, kwstas78, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
1 month ago
Translation
Hello. The money came in today. Thank you very much for your time.
Automatic translation:
Public
Public
1 month ago
Thank you, kwstas78, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Romi
Casino.Guru
