Spinanga Casino - Player's withdrawal requests are being cancelled.

Good evening, I have been trying to withdraw money from Spinanga for 3 weeks now, but for some reason, my withdrawals get cancelled after 3 to 5 business days with no given reasons. I have verified all my details, and I've been trying to withdraw amounts of 500 and 400 euros respectively, but my requests keep getting cancelled. All they tell me is that they are doing their best. I don't know what to do anymore.

Hello s3rpent13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, from the moment I signed up I sent the necessary supporting documents, (I will also put a screen shot that tells me that I don't need to confirm anything and that my account is fine). I collected my winnings with real money, I spoke yesterday about one more time to tell them that the withdrawal is canceled on its own after 5 working days, they didn't give me an answer, I'll put a screenshot of that too, thank you for your help

Thank you s3rpent13 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you s3rpent13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinanga Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Customer,

Thank you for reaching out.

We would like to inform you that that we forwarded your query to the relevant department in order to find a solution. You will be contacted as soon as there is an update. We appreciate your patience.

Best regards,

Spinanga.com

My withdrawal with the 500 euros was canceled again!! logically by tomorrow they will also cancel the ones with the 400, it also says above the spinanga that they are looking at it! what can I say!! my patience has run out, thanks to all the guys here who are trying help me!!!

Dear Customer,

Please be informed that we sent you an email with request for bank information in order to facilitate a manual payment. Looking forward to your reply.

Best regards,

Spinanga.com

Hello,

I sent what they asked me in the email

Thanks

Dear Customer,

Thank you for providing us with the information.

The payment for 410 EUR was processed from our side on 21.03.2024, and the payment for 500 EUR is currently pending and will be paid as soon as possible.

Best regards,

Spinanga.com

Both withdrawals went through!!want to thank those who helped me!!!too much stress to get it done so long guys thanks for everything!!!

Dear s3rpent13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter

You are awesome!!! and thanks again!