The player from Finland had made a withdrawal request which was initially indicated as fine, but had been canceled after four days without any given reason. The player had been awaiting an explanation via email. However, the issue had been resolved successfully with the player confirming that his withdrawal request, made on February 6, 2024, had been successful on February 14, 2024. Consequently, we had marked the complaint as 'resolved' in our system.
Spinanga Casino - Player's withdrawal request was cancelled.
Amount: €1,000
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Hello. I made a withdrawal on Tuesday, 6th at 8am. Regarding my withdrawal request, I was told that everything was fine. However, the withdrawal did not occur within the agreed timeframe. On Saturday, 10th, my withdrawal was canceled. The reason has not yet been given. I was told it would be sent to my email.
Automatic translation:
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2 months ago
Hello ossiseppanen,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
Hey. It got fixed. My withdrawal was successful. The money withdrawal request was made on February 6, 2024, and the withdrawal to my bank account took place today, February 14. 2024
Automatic translation:
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2 months ago
Dear ossiseppanen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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