The player from Italy had requested a withdrawal of 100€. However, it was still pending and had not been processed as of April 16th. The player had reported that the site hadn't asked for verification documents and the withdrawal had been under verification for a week. Our team had extended the timeframe for resolution by 7 days and had asked the player to cooperate. Eventually, the player confirmed that the withdrawal issue had been resolved. We had marked the complaint as 'resolved' in our system.
Spinanga Casino - Player’s withdrawal is pending.
Amount: €100
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
Hello, I requested a withdrawal of 100€ from the site on 4/16 but it still hasn't arrived, it's still listed as "pending verification".
Automatic translation:
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6 months ago
Dear Anjo99,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Translation
Hi, the site was not asking for verification documents, the withdrawal is still under verification for 1 week
Automatic translation:
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6 months ago
Dear Anjo99,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
good, withdrawal all resolved, I made another withdrawal on the site if I have the same problem I will write again on the forum.
Thanks, good work
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6 months ago
Dear Anjo99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
