Spinanga Casino - Player's withdrawal is delayed for 7 days.

Good evening, it's been 7 days since I requested a withdrawal from the particular casino, and I still haven't seen my money. For the past three days (the money is not a bonus, it's real), I've been speaking with customer service and sending messages daily, and everyone keeps giving me the same prepared responses: be patient, we're sorry, etc. Please, if anyone can help me resolve this issue, I really don't want to lose my money, I need it! I play frequently, but I've never experienced anything like this before. I've lost a lot of money, and now that I've finally won, I can't access my winnings. For the love of God!

Dear papadopoylosabraamm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, once again, I have not been asked for verification, you see, this is the problem that in relation to other casinos that I have played with, they asked me for this, they did not ask me anything and they keep telling me the same message every day, all of them, that is, the answers are ready and not is there any real person available to understand the problem I have, and the issue is that in Greece the spinanga casino is Top 3 on the list slotshub from a site with the best casinos, I am really disappointed, if you can help me I would appreciate it very much , thank you! I will count the days and I hope everything goes well, it's just a shame because the casino is really good but in the withdrawals from what I see everyone has more and that drives us away and if the withdrawal doesn't happen there's no point in playing in this casino again

Thank you for your reply, papadopoylosabraamm. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear papadopoylosabraamm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.