Spinanga Casino - Player’s withdrawal is delayed.

Since the first of June, I have requested a withdrawal of €200. They are blatantly deceiving me. It has been in the final stage since Monday, and even today, I have not received any clear answer about when I will get my money. I asked if verification was needed, and they told me no, that the withdrawal would process normally. Nonetheless, nothing has happened yet, and I am wondering how long it takes for such a small amount and why this is happening. I would also like to know if other players have received their money—did it take them five months to get it as well? Furthermore, I am puzzled as to how this casino is rated 8 out of 10 with such slow withdrawal processing. Thank you very much.

Hello ioannar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear ioannar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.