The player from Greece had experienced a delay in his withdrawal process at the online casino. Despite his efforts to communicate with the casino, he had been repeatedly asked to perform the same actions. After 29 days from his initial withdrawal request, the funds had been credited to his account. The issue had been successfully resolved with the assistance of the Complaints Team.
Spinanga Casino - Player's withdrawal is delayed.
Amount: €28
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
I read your review of Spinanga Casino and made a deposit. I won some bets and requested a withdrawal. I am waiting for their email and almost daily they tell me to do the same things over again and wait. It's a complete mess and I'm surprised that you gave such a high-security rating when ALL user comments are negative.
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1 month ago
Dear Satore,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
I requested the withdrawal by email on 3/14/2024 and it is the first withdrawal request. Tomorrow will be 2 weeks, really not a reliable casino in my opinion. Please take into account all user comments and revise the rating of this casino soon. It should not have a single star. People read and believe you CASINOGURU. Help us to continue to believe in you and give thanks that you exist. With honor and gratitude
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4 weeks ago
Thank you for your reply, Satore. Could you please confirm that you have passed the KYC verification? Did you accumulate your winnings with or without an active bonus?
What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
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4 weeks ago
Translation
Yesterday they entered my account 29 days after the first withdrawal request. The day before yesterday they were out of spinanga, thank you very much for your interest.
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4 weeks ago
Dear Satore,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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