The player from Germany had had an issue with a delayed withdrawal from Spinanga Casino. This had been his second withdrawal, the first of which had been processed smoothly. The player had been told different things about the delay by the casino's live chat. We had advised the player to wait until the end of the week and update us on the situation. However, the player did not respond to our further inquiries, leading us to close the complaint due to lack of information.
Spinanga Casino - Player's withdrawal is delayed.
Amount: €500
Spinanga Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello,
I am beginning to feel a bit suspicious. I requested a withdrawal on 07.03.2024 and as of 13.03.2024, nothing has arrived in my account. According to the casino, I didn't need to verify my identity because it was supposedly already sorted out... I was told in the Live Chat that my request had been confirmed and I would need to wait 3 business days, but still, nothing has come through. I'm getting a bit uneasy about this and would like some assistance, please.
Automatic translation:
Public
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9 months ago
Hello chrisgerlitz ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if it's your first ever withdrawal request from the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
Hello, no, this is my second withdrawal from the casino. I previously requested a withdrawal on December 17th, 2023 and I received the money on December 21st, 2023. Everything was fine during that period, 3 days processing time and the next day on the 21st the money was in my account. The current payout took place without bonus money - it is pure profit. The last time I used the live chat was yesterday, twice, where I was told during the first conversation that my application was delayed and that I should be patient until today... I was a bit puzzled by the answer and contacted the live chat for the second time this time, where I was suddenly told something completely different, that I shouldn't worry at all, that 3 working days should pass after the request to withdraw money and I would get the money today should... now nothing has arrived in terms of money... in the casino itself there is always the loading symbol regarding the application.
Automatic translation:
Public
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9 months ago
Hello chrisgerlitz,
As the withdrawal is still within the recommended time frame, please let us know by the end of this week if there's been any update. If still not, we will try to interven.
