Spinanga Casino - Player’s withdrawal is delayed.

I have 3 pending withdrawls with the first being for 500euros since 16/1/2025. Every time I talk to their live chat they say how sorry they are for the delay and that their financial department has a lot of orders to proccess. Every day the same excuse

Dear Giannisl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello again, I havent made any previous withdrawls as this was the first time I was playing at this casino, KYC has not been asked of me and I havent use any bonus money

I made an official complaint with anjuan gaming yesterday, I informed the casino and today all my withdrawls were completed ❤

Dear Giannisl,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru