Spinanga Casino - Player’s withdrawal is delayed.

I withdrew from Sinanga 7 days ago. The withdrawal is still pending . I contacted support after day 3 and day 5. They said everything is fine and the accounts team are way behind in processing and they will pay my money when they find time. Its very sketchy that I can deposit an unlimited amount but withdrawal limit is $1000nzd per day. Withdrawls should match deposit limits. I have emailed for updates 3 times without any reply

Hello twittercryptonft,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

1. I went to verify my account and it said everything is verified
2. Playing with real money
3. I have email a few times over the last few days and no reply

Yes thanks. Just a little worried for new players. I only pick casinos to play at if they have a good rating score at casinoguru. My first impressions are they are punching above their weight

Been 9 days now and still not a single reply from Spinanga my withdrawal still saying in progress. I asked 2 days ago if they could put a hold on deposits and a hold on being able to cancel my withdrawal but nothing. My initial withdrawal 9 days ago was for $4000 but Spinanga would only allow me to withdraw $1000. My fault I gambled and lost the remaining $3000 after not being able to withdraw it. I feel the casino is expecting me to cancel my withdrawal if I have to wait for it. There is no responsible gaming section and only note that if you want exclusion to email them and they will get back to you within 24 hrs. thanks

13 days and the withdrawal still says under review. Still havent received a single email from Spinanga about the withdrawal. Very concerning. I am receiving emails from Spinanga to encourage me to bet,

Hello twittercryptonft,

As the recommended time frame is now over, can you please advise if there's been any update regarding your payout?

Additionally, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hiya

No still no reply and the withdrawal is still pending.

Please not after 17 days I finally have received my withdrawal. Not a single email from Spinanga over these 17 days. It makes no sense to gamble at this site if they arent willing to have a speedy withdrawal/communication.

Thanks again to Casino Guru for their assistance in this matter. Hopefully they get a response from Spinanga

Dear twittercryptonft, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru