Spinanga Casino - Player's withdrawal has been delayed.

I have been playing at Spinanga Casino and I made a withdrawal on March 21, 2024, and yesterday, April 2, 2024, the money was returned to my gaming account, which apparently was due to a mistake by the payment intermediary. I made a new withdrawal yesterday and now I have to wait another 3 days, apparently. I don't believe that Spinanga Casino will ever pay me my money. I have not used any bonuses or free spins at the casino. They have not required account verification. The withdrawal amount was 500 euros.

Dear roosa5678,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear roosa5678,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.