Spinanga Casino - Player's withdrawal has been delayed.

Stay away from this casino; it is terrible. You win, request a withdrawal, and they never deposit the money. Every day in the chat, they tell me the same exact things without ever saying when I will get paid. It has been 15 days, and all they give me are excuses. Really bad casino; they don't have the funds to pay out winnings.!!!!!!

Hello Leizi1981,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.