Spinanga Casino - Player’s withdrawal has been delayed.

Dear CasinoGuru,

I have made 3 withdrawls with Spinanga and I have not received any status on them, apart from getting the customer service live chat tellling me I must wait 3 working days. It has exceeded that. I keep getting the same response as others to be patient and wait. I have not verified my account and I want to but they say I don’t need to.

I’ve noticed a lot of people are having issues with delays with their withdrawls. And I’m super scared I won’t ever see my winnings… I have a lot more to withdraw but I’ve exceeded the limit of 3 processing withdrawls.

Please help, I’m in huge distress.

Dear Planefall,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina thank you for your response.

I really hope something happens as I have another 10k to withdrawal. I’m super anxious.

Will message if anything new happens

Dear Planefall,

Have you received your withdrawal from the casino yet?

Hi Kristina, I have received two. I’m still waiting on the other one that was made on the 26/04/2024

i have also made two new ones this week aswell.

I’ll update you when there’s changes. Thank you

Thanks for the updates. I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Planefall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.