HomeComplaintsSpinanga Casino - Player's withdrawal has been delayed.

Spinanga Casino - Player's withdrawal has been delayed.

Amount: €1,500

Spinanga Casino
Safety Index:Very high
Submitted: 24 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 22h 27m 51s

Case summary

1 hour ago

The player from Greece has been attempting to withdraw funds from Spinanga for several days, managing to withdraw only 500€ of his 2000€ total winnings. He faces a delay of over 5 business days with the remaining withdrawal and has been assured that no documentation is needed.

Public
Public
17 hours ago
Translation

I have been with the company Spinanga for 20 days now. I have reached 2000, but I was only able to withdraw 500 (because they do not allow more). It has been 5 business days, and still nothing... it is still in progress. I want to withdraw the rest, but I can't because they won't let me until this is done... Meanwhile, I've told them that my account does not ask for verification, and I entered the chat to ask if they need any documents from me. They assured me that it was not needed. They told me not to worry; my winnings will be with me soon. I'm not sure if I should involve someone in charge to deal with my issue...

Automatic translation:
Public
Public
3 hours ago

Dear arisnikos13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Waiting for approval
Waiting for approval
1 hour ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
1 hour ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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