The player from Portugal experienced delays in processing a withdrawal that had been pending for two weeks, despite canceling and requesting a new withdrawal. The casino cited a high volume of requests as the reason for the delay, and the player believed the issue might have stemmed from the higher withdrawal amount. The issue was resolved when the player received the owed amount after further communication with the casino. The complaint was marked as 'resolved' by the Complaints Team.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €450
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
Translation
Good evening.
Once again, I am requesting your assistance.
The casino in question has been using the excuse of a high volume of withdrawal requests and is not processing my withdrawal.
I have already canceled and requested a new withdrawal, and the excuses remain the same. I've been waiting for my withdrawal for two weeks now, and still nothing!
These were not bonus plays, they are not asking to verify my account, and I have already received a withdrawal from this casino before.
Now, since the amount is higher, it seems like they do not want to pay.
I appreciate your help!
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3 weeks ago
Dear teixeiraandre009,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 weeks ago
Translation
Hello,
The last withdrawal was on 18/10/2024, it took 3 days, via bank transfer.
Thank you
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3 weeks ago
Translation
Just to let you know that I canceled 55 euros, but the 400 euros have been waiting since the 24th of this month.
However, today (the 30th) I placed another order for 115 euros.
I've contacted the chat again, and the excuses are still the same!
I've attached photos
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2 weeks ago
Translation
New update...
The amount of 115 euros has been deposited in my account, but the amount of 400 euros is still under review!
How is that possible?🤦♂️
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2 weeks ago
Translation
I've just received what I was owed.
Once again, I thank you very much for your support and problem solving.
Thank you very much
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2 weeks ago
Dear teixeiraandre009,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
