Spinanga Casino - Player’s withdrawal has been delayed.

Good evening.

Once again, I am requesting your assistance.

The casino in question has been using the excuse of a high volume of withdrawal requests and is not processing my withdrawal.

I have already canceled and requested a new withdrawal, and the excuses remain the same. I've been waiting for my withdrawal for two weeks now, and still nothing!

These were not bonus plays, they are not asking to verify my account, and I have already received a withdrawal from this casino before.

Now, since the amount is higher, it seems like they do not want to pay.

I appreciate your help!

Dear teixeiraandre009,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

The last withdrawal was on 18/10/2024, it took 3 days, via bank transfer.

Thank you