The player from Brazil had requested a withdrawal on 07/30/2024 from spinanga.com, but the funds had not been received despite the 3 to 5 business day processing time having passed. Daily contacts to support had only resulted in being told it was "in progress." The Complaints Team had acknowledged the issue and extended the response time for further assistance. However, due to a lack of response from the player, the complaint was unable to be investigated and was consequently rejected.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: 530 R$
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
On 07/30/2024, I requested a withdrawal on the website spinanga.com, and I still haven't received my funds. Every day I contact support through the site's online chat, and the only information they provide is that it's in progress. However, the processing time is supposed to be 3 to 5 business days, which has already passed.
I would appreciate any assistance to resolve this situation.
Automatic translation:
Public
Public
3 months ago
Dear marielly,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
