HomeComplaintsSpinanga Casino - Player’s withdrawal has been delayed.

Spinanga Casino - Player’s withdrawal has been delayed.

Amount: 800 zł

Spinanga Casino
Safety Index:Very high
Submitted: 08 Jul 2024 | Case closed : 30 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Poland faced withdrawal delays for almost a month, with two attempts canceled due to technical issues. The online chat support assured that the funds were safe and would be cashed out soon. We asked the player for additional information and account verification details. However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of cooperation.

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4 months ago
Translation

This has been going on for almost a month now. Twice my withdrawal was canceled due to supposed technical issues... The Online Chat just brushes people off, saying everything is fine, and the money is safe and will soon be in the account.

But that has not happened.

All the bank account details are correct (The deposit to Spinangi was made from this account).

Please, I need help.

Automatic translation:
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4 months ago

Dear MRN93,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
  • When was the last time you were in contact with casino support and what did you discuss?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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4 months ago
Translation

Yes, I contacted the casino this morning and the answer is still the same: the financial department has a lot of orders. I asked about account verification (KYC) and they replied that it is not needed at the moment.

They explained that there was a technical problem and the payment was canceled twice.

Automatic translation:
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4 months ago

Has the casino processed your withdrawal yet? Has the payout reached your bank account already, please?

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4 months ago

Dear MRN93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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