The player from Greece faced issues with receiving his winnings from the casino. He initially won 9000€ but was left with 6000€, with an 800€ withdrawal pending for 5 days due to a claimed technical problem. We advised him to be patient, as withdrawals can take time, and to wait at least 14 days before filing a complaint. However, the player lost his balance while waiting. Since the money was lost through gameplay, we were unable to assist further and the complaint was closed.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €6,000
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
They don’t pay my wins . I won 9000 , now i have 6000 . 5 days now i m waiting my 800€ withdrawal and they don’t pay me . They say that there is a technical problem. Very bad casino
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2 months ago
Dear SOTOSDAT,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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2 months ago
Dear SOTOSDAT,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
that was a trick so i play all my money and they ll not need tonpay anything. And that happened as usually
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2 months ago
I am sorry to hear that you lost your balance. I understand how frustrating it must be to wait for the winnings for several long days. However, as I mentioned before, the duration of the payment processing is not always dependent just on the casino. If you struggle with waiting for withdrawal processing, consider setting personal rules such as logging out immediately after requesting a withdrawal and avoiding the gambling site until the money is received.
Since you lost your money playing, I am afraid that we are unable to assist you further. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
