The player from Spain requested a withdrawal of 450 euros on June 18, 2024, but the withdrawal form keeps logging out. Despite contacting the casino multiple times, she only gets reassurances that her request is in process, with no actual resolution. She also wrote to the KYC department but received no response.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €450
Spinanga Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 21h 42m 18s
Case summary
3 days ago
Public
Public
3 days ago
Translation
I am writing here because the withdrawal form keeps logging me out.
On June 18, 2024, I requested a withdrawal of 450 euros. According to your policy, it should take 3 days after the request, and that time has already passed. I have contacted you via chat about six times, and I keep getting the runaround. They say my request is in process, that the financial department handles it, that I shouldn't worry because I'll have it soon, and that it should be resolved by now. In fact, I was given a KYC email and wrote to them, but I have not received any response.
I would appreciate it if you could assist me as I need that money, which is rightfully mine.
Thank you very much in advance.
Automatic translation:
Public
Public
3 days ago
Hello Ignacio032017,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you forward the KYC documents? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
