The player from Greece reported that withdrawal requests were not being processed in a timely manner. In an attempt to resolve the issue, we asked the player several clarifying questions about the withdrawal request, previous withdrawals, KYC verification, and the nature of the winnings. However, despite extending the response timer by 7 days, the player did not respond to our inquiries. As a result, we were unable to investigate the case further and had rejected the complaint.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €130
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Unacceptable
Withdrawal requests are not being processed immediately
Automatic translation:
Public
Public
2 months ago
Dear notapaparoupa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you kindly specify when exactly you made your withdrawal request?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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