The player from Greece has not received winnings from a live blackjack game played two months ago. Despite multiple inquiries to support, he has not received any response for two months.
Spinanga Casino - Player's winnings haven't been credited.
Amount: €43
Spinanga Casino
Safety Index:HighSafety Index
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Opened
Current status
Waiting for Casino Guru to reply
2d 22h 8m 27s
Case summary
4 days ago
Public
Public
5 days ago
Translation
Hello
For about two years now 
months ago I played a game on live black Jack and they didn't refund my winnings. I have spoken to support many times and they tell me they will respond soon and for two months I have not had any response.
Automatic translation:
Public
Public
4 days ago
Dear thanosttt89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the live blackjack game and the lack of response from support.
To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?
- Can you provide details about the specific game round, proving the result in the casino's game history is wrong?
- What specific actions have you taken when contacting support? Were there any reference numbers provided?
Your cooperation in providing these details will help us investigate and work toward a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
