The player from Brazil had complained about the casino having removed his VIP status and having set minimum withdrawal limits which had prevented him from withdrawing his winnings. He had confirmed that his account was fully verified and that he had been advised to cancel a withdrawal of 5000 due to the new limits. Despite our attempts to assist, the player had decided to close his account and had requested the closure of his complaint. Consequently, we had respected his decision and closed the complaint.
Spinanga Casino - Player's VIP status removed, restricting withdrawals.
Amount: 30,000 R$
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Be very careful with this Casino. They'll do everything they can to prevent you from withdrawing. Overnight, they will remove your VIP status and set minimum withdrawal limits. Very disappointing. You can keep your VIP status only if you keep depositing, so when you win and stop depositing more, they'll strip you of your VIP status, and you won't be able to withdraw anymore.
Automatic translation:
Public
Public
2 months ago
Dear diegodidone,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
2 months ago
Translation
Good morning! All verification requested was carried out. Withdrawals always display a limit reached message. I received an email that I lost my VIP status and in several chat conversations they tell me that the limit is now level 1.
I was told to cancel the withdrawal of 5000 due to the limits. It's very hard.
also photos of my level downgrade.
Automatic translation:
Public
Public
2 months ago
Thanks for the explanation.
Please understand we don't interfere in the casino's decisions to uphold a remove your VIP level.
- Were you able to request a withdrawal of 3000 BRL?
- Could you please share your communication with the casino regarding your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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