The player from Brazil had complained about the casino having removed his VIP status and having set minimum withdrawal limits which had prevented him from withdrawing his winnings. He had confirmed that his account was fully verified and that he had been advised to cancel a withdrawal of 5000 due to the new limits. Despite our attempts to assist, the player had decided to close his account and had requested the closure of his complaint. Consequently, we had respected his decision and closed the complaint.
Spinanga Casino - Player's VIP status removed, restricting withdrawals.
Amount: 30,000 R$
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Spinanga Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
Be very careful with this Casino. They'll do everything they can to prevent you from withdrawing. Overnight, they will remove your VIP status and set minimum withdrawal limits. Very disappointing. You can keep your VIP status only if you keep depositing, so when you win and stop depositing more, they'll strip you of your VIP status, and you won't be able to withdraw anymore.
Automatic translation:
Public
Public
10 months ago
Dear diegodidone,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
10 months ago
Translation
Good morning! All verification requested was carried out. Withdrawals always display a limit reached message. I received an email that I lost my VIP status and in several chat conversations they tell me that the limit is now level 1.
I was told to cancel the withdrawal of 5000 due to the limits. It's very hard.
also photos of my level downgrade.
Automatic translation:
Public
Public
9 months ago
Thanks for the explanation.
Please understand we don't interfere in the casino's decisions to uphold a remove your VIP level.
- Were you able to request a withdrawal of 3000 BRL?
- Could you please share your communication with the casino regarding your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
