The player from Germany was still awaiting an initial payout of 50 Euros from March 2024, despite verification confirmation, and had an additional win of 250 Euros that needed to be processed. We reached out to the player for more information to understand the situation, however, the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Spinanga Casino - Player’s payouts are delayed.
Amount: €300
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Waiting for an initial payout of 50.00 Euros since 18.03.2024 - yesterday I won 250 Euros - curious as to when I'll receive my money - Incidentally, my account didn't need to be verified, the chat confirmed successful processing yet the status still shows as "In Process".
Automatic translation:
Public
Public
7 months ago
Dear dagmarakjanssen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with or without an active bonus?
- When did the casino confirm to you the verification wasn't necessary?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
