The player from Austria inquired about the reputation of the casino and whether any players had received their payouts. He reported pending withdrawals for two days and was unable to reach the casino via email or chat. After expressing concerns about the casino's high rating and requesting assistance, the issue was resolved.
Spinanga Casino - Player questions casino's reputation and payouts.
Amount: €800
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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4 weeks ago
Translation
Is this casino reputable, and has anyone received their payout yet?
Automatic translation:
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3 weeks ago
Dear amarcallejon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that you can read about the casino in our review:
https://casinoguru-en.com/spinanga-casino-review
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have any pending withdrawals?
- If yes, could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 weeks ago
Translation
Hello,
Yes, payments are pending.
Since 2 days.
I'll wait until the day after tomorrow for the casino to get in touch.
I haven't made a withdrawal yet.
I read a lot of reviews, so I was a little scared.
Best regards
Automatic translation:
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3 weeks ago
Thank you for your reply, amarcallejon. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
Sensitive attachment
Sensitive attachment
3 weeks ago
Translation
I just can't reach the casino.
Email unfortunately not deliverable!!
Unfortunately chat doesn't work!!
Day 3
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3 weeks ago
Translation
What should I do now if I can't reach anyone?
Why is the casino so highly rated by you?
I wouldn't have played otherwise😔
Can you help me please
Automatic translation:
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3 weeks ago
Translation
To recieve money.
You can close the case.
Thanks
Automatic translation:
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3 weeks ago
Dear amarcallejon,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
