The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed the player that such delays were common and advised patience. The player later confirmed that the withdrawal was completed and requested to close the case. The complaint was marked as resolved.
Spinanga Casino - Player claims that payment has been delayed.
Amount: €383
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
I made a withdraw of 400´€ on 29/06/2024. In the terms on the casino says it takes 1-3 business days to complete. Since today my withdraw hasn't even proceed yet. I am talking with them on chat everyday and everyday I get the same answer. My money are safe, we see there is a delay but we can't do anything, be patient etc etc.
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4 months ago
Dear ziner89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
I havent been asked for any verification on my account. My withdraw is on same stage since day one.
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4 months ago
Dear ziner89,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
