Spinanga Casino - Player believes that their withdrawal has been delayed.

I'm writing yet another complaint about this scam... I requested a withdrawal on 08.09. Today, they canceled the withdrawal without any explanation. No deposit returned, nothing... the account balance is zero. Unbelievable. They didn't ask for any verification, nothing.

Dear livetimelv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There are 0 funds on the account. They cancelled the withdrawal and the money disappeared from the account.

Look what they did, they cancelled the bets from 09/08 and cancelled the withdrawal. How can this be?

Dear livetimelv,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

no nothing received! money was not sent. just disappeared and that's it. there is nothing in the withdrawal section.

Thank you livetimelv for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi livetimelv,

I've just reviewed your case and am sorry to hear you've come across withdrawal issues again. I'll contact the casino and we'll see what can be done when they reply.

Dear Spinanga Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, specify why the player's withdrawal request was canceled and why the money wasn't returned to her casino balance/

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia