The player from Switzerland had been waiting for his third payout from Spinanga for over 17 days, despite the previous two payouts having taken about 5 business days. The player's repeated inquiries to the live chat were met with a request to be patient. We had asked the player to provide more information about his winnings and whether he used a bonus. However, the issue resolved itself as the player received his payout and confirmed the resolution, leading us to close the complaint.
Spinanga Casino - Delayed payout for the player at Spinanga.
Amount: 500 CHF
Spinanga Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Spinanga Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Good Day
I seem to have the same problem as most players at Spinanga.
I've been waiting for my payout since March 17, 2024.
I've already received two payments. The first payout was 500 CHF and the second was 400 CHF. I received both payments after about 5 business days.
The payouts were made in February.
However, I've been waiting for over 11 business days for my third payout now. It's already been 17 days and I still haven't received anything. The live chat always gives the same response, telling me to be patient. They say they'll send a reminder to the finance department. At the moment, they have many requests.
To me, over 17 days for a payout is inconceivable.
Automatic translation:
Public
Public
7 months ago
Dear Danisuisse,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
To better assist you, could you please provide the following information:
- Did you accumulate your winnings with or without an active bonus?
- If there's any relevant communication, please forward it to petronela.k@casino.guru.
It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.
We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
7 months ago
Translation
Good day
I collected my winnings without a bonus. You are welcome to close the complaint again. I finally received my payout today.
thank you for your efforts.
Best regards
Danielle
Automatic translation:
Public
Public
7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Danisuisse, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
