Spinago Casino - Player’s struggling to withdraw winnings.

Hello,

The last two times I have tried to withdraw from spinago to international bank account I have had trouble….the first time I ended up playing my Balance but this time I want the withdrawal.

I withdrew $1000 and the withdrawal was accepted then cancelled. I messaged the chat and they told me it was an error at the bank end and that they would investigate.

I am fully verified and have received money from spinago via this method to the same bank account in the past and had no issues so I don’t understand why They can’t pay it now?

I have tried to withdraw again but expecting the same result!

Help please!

Dear cjadamson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

And unfortunately the other withdrawal methods don’t work for me as they require setting up and verifying other platforms - some of which require a deposit before you can withdraw but won’t take visa for gambling purposes

Hi again,

aa suspected they have cancelled my withdrawal again. I suspect I will get the same reason and yesterday - issues at the bank end….

The bank have told me that there should be no issues.

This is the same issue that Kayla was having in her similar post….help please!

Thank you very much cjadamson for your reply. I will now transfer your complaint to my colleague Nikolas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello cjadamson,

I'm Nikolas and I'll be assisting you from now on. I would like to ask Spinago Casino to join us and help us resolve the player's issue.

Thanks Nikolas

I have spoken to chat agents again today and they have told me that my account number is wrong (even though it’s the saved method of withdrawal which I have had Multiple successful withdrawals to before).

I have been asked to re enter my account details again due to spinago having an issue with data formats and my account details are being declined by the bank?

I have re submitted the withdrawal request again and re entered my details as requested, But after it being declined twice (for different reasons) I am sceptical that it will go through

Dear cjadamson,

We apologize that the withdrawal process caused you inconveniences, however, in order to successfully withdraw funds, you must fill in all the data correctly.

In your withdrawal request, the "account number" field was entered incorrectly, it must contain BSB + account number without spaces. As soon as the details were filled in correctly, the payment was processed (September 01, 2021 22:08 UTC). The actual withdrawal time depends on your bank and may take up to several business days. It can take up to 7 days not including the weekends.

Let us know, when you get your winnings.

Thank you.

Thanks spinago. I will let you know once the payment clears into my account

Dear cjadamson,

We will be now waiting for you to let us know wheather the money arrived or not. Please let us know it within the next 7 days.

Dear cjadamson,

We haven't hear from you in a while. Could you please advise if the money arrived? Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.