Spinago Casino - Player’s struggling to withdraw winnings.

They keep on rejecting my withdrawals & they are asking me to make a skrill account and withdrawal through them but there's a 7% withdrawal fee & I made a skrill account and they still rejected it .

None of my balance is locked by bouns either.

Dear Harlum,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Harlum,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.