Spin247 Casino - Player’s withdrawal hasn’t been processed.

Been waiting 3 weeks for the my withdrawal of 800 dollars

Dear Mikaelah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mikaelah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have not been able to talk to the casino and I have sent in my identification

Thank you very much Mikaelah for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks

Hello Mikaelah,

I'm Nick and I'll be assisting you from now on. I would like to ask Spin247 Casino to join us and help us resolve the player's issue.

Thank you for this because I feel like I am being ripped off

Unfortunately,

We haven't receive any respond from the casino yet. Also please note, if we won't get any answer from them within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

The complaint will be now closed as unresolved for the above mentioned reason. I'm really sorry that we could not help you resolving this case, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru