The player from Germany has requested a withdrawal, but it hasn't been processed. The player confirmed that the withdrawals was successfully received.
Spin247 Casino - Player's withdrawal has been delayed.
Amount: €80
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
On February 5th I received €10 in bonus money for registering and had to wager it. I did this and requested a payout of the maximum allowed €80.
Several documents were requested and I sent them in.
On Monday, 2/14/22, I was confirmed via chat that the documents had arrived, been accepted and the payment had been processed.
According to the chat, this should reach me by today at the latest, but of course there was no payment on my bank account.
Looking at the other complaints about this casino, that's exactly what's happening to me right now.
Casino Guru, can you help?
Automatic translation:
Public
Public
2 years ago
Dear ruhrpottGJ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Since you had to pass the verification before the casino could approve the withdrawal, it probably caused an additional delay. In this case, I would recommend that we wait for a few more days. I will set the timer for 10 days, and if there is no development within this time frame, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hey Kristina,
thanks for opening the case.
Yes, I'm aware that it can all take a little while, especially if you have to be verified, and that's not new either. I've been in the online casino scene for a number of years, so I know the processes pretty well.
The fact is, according to the casino, they transferred the money to me via bank transfer on Monday.
They told me that it would be there within 10 minutes if my bank participated in the real-time transfer system (which they do), but otherwise it would take 1-2 days. That would have been Wednesday. So far nothing has been credited to my account.
So it would be nice if you could bring the casino into the discussion.
LG
Edited
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, ruhrpottGJ. I fully understand your frustration. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development within this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, keep us updated in the meantime.
Public
Public
2 years ago
Translation
hey,
the case can be closed, the money has been credited to my account.
Automatic translation:
Public
Public
2 years ago
Awesome news, ruhrpottGJ. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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