Spin247 Casino - Player’s winnings from No Deposit bonus haven’t been paid.

I won money (no deposit bonus) on this casino since December, they are playing with me the waiting card and every time I contact them from chat they find an excuse for me, I field a complait to the Government of Curacao where they are licenced but still no reply.

its been 5 months that I have been waiting for my money I hope I will get paid one day

Dear Ayoub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which bonus you have played? If your account is still accessible, please forward me your "bonus history". Additionally, if there’s any relevant communication, please forward it too. My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Thank you very much Ayoub for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. However, I would like to warn you, that it seems to be a common practice of Spin247 Casino to ignore us in our attempts to mediate any kind of issue.

Hello Ayoub,

I'm taking over your complaint. I will try and contact the casino but as Petronela mentioned before, there's a chance the casino won't reply. We'll see what can be done here.

Hi Ayoub,

We hope you are well.

We are sorry that you have not yet received your withdrawal.

Please can you provide the username you used to register an account with us, and we can investigate this further.

Many thanks,

Spin247

hello is there any news on my case ?

Thank u

Ayoub

Hi Spin247 team,

The player provided you with his username, has there been any progress?

Hi Ayoub

We can confirm your withdrawal has been processed. Please can you confirm if you have received the withdrawal amount.

Many thanks,

Spin247

Hi Spin247

Thank you for processed the withdrawal, i still didint receive anything yet

i will let you know when i receive the money

Thank you

Ayoub

hello 247

well its been 6 days since you said that you have processeded the withdrawal but i still didint receive anything

do you have any news ? or do u know how many days it takes to receive the money ?

i think this casino have blocked my IP adreess i cant have an acces on their website now haha and i have connected throught a VPN and now i have access and i have contact them trought live chat and they said that money is not sent and some discussions as always

i have saved the chat with this casino if anyone needed it

Hi Spin247 Casino,

Could you please find out why the player's withdrawal is delayed?

Hello Ayoub and Peter,

Apologises for the delayed reply.

We are currently investigating the issue and I will report back to you with any findings.

Many thanks,

Spin247

One week ago you said that the withdrawal has been processed and now you says your investigating the issue haha it has been like this since January

Conclusion: this casino is Just buying some more air time and they have been doing the same thing for me since January and this makes me super frustrated.

Ayoub jaziri

Dear Spin247 team,

Has there been any progress?

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Casino Guru and Ayoub,

We hope you are both well.

Unfortunately we do not operate in France, which is the GEO the player is from. In turn as this is a restricted GEO our payment provider is unable to fully process any withdrawal requests from restricted countries.

We are sorry for any confusion and inconvenience caused.

Many thanks,

Spin247

Dear Spin247,

You posted this a month ago:

"Hi Ayoub

We can confirm your withdrawal has been processed. Please can you confirm if you have received the withdrawal amount.

Many thanks,

Spin247"

After a month you found out that you don't operate in France? We are strongly convinced that if you let the player register from France and gave him a bonus, he should get paid his winnings in full. Since when is France restricted?

After fileing a complaint to Curaçao eGaming where they said that they are licenced at they replied back to me with this :

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore 

any references made to Curaçao eGaming as one of the Master License holders

are false and misleading.

Best Regards,

Curaçao eGaming 

This means that this casino is SCAM and they are not licenced and they keep lying about it

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Ayoub,

We believe there has been some confusion in regards to our licence. We have a sub licence with Gaming Curacao not Curacao-egaming. These are two different gaming regulators.

Our licence number with Gaming Curacao is as follows: "License no 365/JAZ GLH-OCCHKTW0707192018"

We are happy to provide a copy of our License with Gaming Curacao if needed.

Hopefully this has provided some clarification regarding the issue.

Many thanks,

Spin247

Hi Spin247,

What about the issue here and the promised withdrawal?

Hi Ersin,

Since the casino stopped responding to the complaint, I will have to mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could help you more.

Best regards,

Peter