Spin247 Casino - Player’s deposit has never been credited to his account.

Hello

I have deposited money into my account but was never credited the money. I tried sending them email still no reply even today. It's been three months even right now my issue is not yet resolved.

I've tried communicating with them via live chart still no help. They keep on saying they need proof I've sended them all the documents they have ask for but still today am not refunded.

Honestly I think ppl should watch out the casino its a fraud. I've been gambling for so many year and I knw that a real casino will never treat clients like that.

Dear Alfred,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi Alfred,

The 50 Rand failed to deposit and this can be located on the your supplied bank statement. As a gesture of good will, we have credited your account 50rand for you to play with.

We hope you enjoy!

Many thanks

Spin247

Thank you very much Spin247 Casino representative for helping us with this case.

Alfred, can we consider this case resolved? Do I have your permission to close the complaint?

Yes thank you very much

Awesome news, Alfred. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.