Spin247 Casino - Player’s deposit has never been credited to her account.

I deposited for me account bank and the money I don't sew in me account.....where it's the money? This casino steel the people

Dear Elena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hallo, zuerst wurde das Geld von meinem Bankkonto abgebucht. 1 Monat zu warten, was Sie mir sagen, ist inakzeptabel. Wir haben viele E-Mails gesendet, auf die Sie sich nicht einmal die Mühe machen, zu antworten. Was für ein Casino ist das, da kann niemand? kontaktiert werden.

Morgen ich Anrufe für meine Bank und ist Cancel die Transaction...Stelle the People

Elena, please understand that I don't work for this casino, but for Casino.guru which operates as an independent online casinos database that acts as a mediator resolving players’ disputes. We offered you advice on what is the best option in this case from our standpoint - to contact the payment provider, as only they can investigate the lost funds. Please, let us know the outcome of the investigation, so we can proceed with this case accordingly.

Dear Elena,

Has there been any news? Have you contacted the payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.